FoodVibe Privacy Policy

Last updated: 2025

FoodVibe (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services.

By using FoodVibe, you agree to the practices described in this policy.

1. Information we collect

We collect information in the following ways:

a) Information you provide directly

Name, profile picture, email address, and account details (when creating a profile).
Reviews, ratings, and comments you leave on food businesses.
Payment details (when subscribing as a business owner).

b) Information we collect automatically

Device and browser information.
IP address and location data.
Cookies and analytics data (see our Cookies Policy).

c) Information about interactions with businesses

Which food businesses you view, follow, or review.
Engagement activity (likes, comments, saves).
This information may be shared (in aggregated or anonymised form) with paying business owners.

2. How we use your information

We use the data we collect for:

Providing our services – allowing you to create an account, post reviews, and interact with businesses.
Improving our platform – monitoring usage, fixing issues, and developing new features.
Supporting business owners – providing paying businesses with insights into how users interact with their profile (e.g., views, follows, reviews).
Marketing & communication – sending updates, promotions, or service-related messages (you can opt out anytime).
Compliance & safety – preventing fraud, abuse, or illegal activity on the platform.

3. How we share your information

We may share your personal information in the following ways:

With paying business owners:
- Businesses subscribed to FoodVibe may receive insights about users who interact with their business profile (e.g., who left reviews, who follows them).
- Contact details are not shared without your consent.
With service providers:
- Third-party partners who help us run the platform (e.g., payment processors, hosting providers, analytics).
For legal reasons:
- If required by law, regulation, or to protect our rights and users’ safety.

We do not sell your personal data to advertisers or third parties.

4. Data retention

We keep your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will remove your personal data unless we are legally required to keep certain records.

5. Your rights under UK GDPR

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (“right to be forgotten”).
Restrict or object to our processing of your data.
Request a copy of your data in a portable format.
Withdraw consent at any time (where applicable).

To exercise your rights, contact us.

6. How we protect your data

We use industry-standard security measures to protect your personal data, including encryption, firewalls, and secure servers.

However, no online system can guarantee 100% security. You are responsible for keeping your login details safe.

7. Children’s privacy

FoodVibe is not intended for children under 16. We do not knowingly collect data from children. If we discover that a child has provided us with personal information, we will delete it.

8. Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted here with a revised “Last updated” date.

9. Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact us.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: https://ico.org.uk.

Compliance

This Privacy Policy complies with:

UK GDPR
Data Protection Act 2018
PECR (Privacy and Electronic Communications Regulations)